""Business Solutions
Dependable Dispatch, Fleet Maintenance and IT Solutions.
Leverage our vast industry expertise to support your business.
Dispatch and Call Center
Tailored Solutions for Your BusinessFor nearly 30 years, we have successfully and professionally operated our dispatch center to support the railroad transportation needs. We’ve mastered the art and science of supporting demanding dispatch requirements and are eager to share this expertise with you.
We operate in the Greater Kansas City area with well trained, courteous customer service professionals on a 24x7x365 basis.
Dispatch and Call Center cont.
Dispatchers receive extensive training on industry specific requirements and our proprietary dispatch system. We were the first in our industry to:
- Fully automate dispatch and billing systems
- Integrate GPS technology for data collection and service improvement.
- Develop a B2B process for communicating real time dispatch and billing data with our customers
- Automate driver assignment and notification to ensure adequate drivers’ hours of service, timely dispatch and reduce human error
- Implement driver reminder processes to further ensure on-time pickups and reduce unnecessary wait time for the crews.
Renzenberger has a comprehensive disaster recovery and redundancy plan to assure computer network reliability and overall performance. A redundant ‘Contingency Operations Center’ has been established for continued operations in the event of a catastrophic event at the main office.
Our industry-leading Service Level Agreements (SLAs) are backed up with stringent policies, personnel and the latest technology. In addition, a fully developed, documented and tested pandemic plan ensures zero interruption of service and dispatch in the event of a pandemic outbreak.
Our management experience, customer service professionals and systems expertise provide a proven formula for your dispatch and call center needs.
Fleet Maintenance
Convenient and Cost EffectiveOur experienced Maintenance Coordinators are your advocates when it comes to navigating the challenging repair and maintenance business.
Our proprietary software is the tool to keeping your fleet running efficiently and safely. An aggressive preventative maintenance program avoids service delays resulting from breakdowns.
Fleet Maintenance cont.
Our aggressive preventative maintenance program:
- All repairs are authorized through our call center and are tracked in a computerized data base.
- All vehicles are monitored to ensure timely maintenance.
As your agent, the Maintenance Coordinators only assign reputable and proven repair facilities to your vehicles – taking the guesswork out of finding a reputable shop.
To keep your fleet running efficiently and safely, our Maintenance Coordinators and proprietary software are your Fleet Maintenance solution.
IT Solutions
Technology Sourcing and SolutionsWe are passionate about technology and understand that reliable and secure solutions are important to your success. Our commitment to IT solutions has become the differentiator that sets us apart from our competition.
Our servers are fully redundant and are located in a separate location with backup and disaster-avoidance measures in place.
IT Solutions cont.
Business Class Web Hosting & Support
- Exceptional Technical Support
- 99.998% uptime with fully redundant servers
- Robust host of Business Solutions
- 24x7x365 support
Business Class IT Solutions & Support
- Website Management
- Domain Solutions
- E-mail Solutions
- E-Commerce Solutions
We focus on understanding our customers’ business needs and desired outcomes. Our IT solutions help achieve your business goals whether those goals are:
- Increasing efficiencies
- Cost reduction
- Risk mitigation
- Process improvement
We can recommend appropriate and relevant technology solutions for your small to medium sized business.
Contact Us - (800) 878-0450
Business Solutions | FREQUENTLY ASKED QUESTIONS
Where are you located?
Our corporate and Dispatch/Call Center facilities are located in Lenexa, Kansas.
What type of solutions do you offer?
We can customize a call center, fleet maintenance, or information technology solution for small to medium sized businesses.
Why should you choose Renzenberger as your Business Solutions provider?
Vast experience, proprietary fleet and dispatch systems, redundant servers and business continuity capabilities.