""Dispatch and Call Center
For nearly 30 years, we have successfully and professionally operated our dispatch center to support the railroad transportation needs. We’ve mastered the art and science of supporting demanding dispatch requirements and are eager to share this expertise with you.
We operate in the Greater Kansas City area with well trained, courteous customer service professionals on a 24x7x365 basis.
Dispatch and Call Center cont.
Dispatchers receive extensive training on industry specific requirements and our proprietary dispatch system. We were the first in our industry to:
- Fully automate dispatch and billing systems
- Integrate GPS technology for data collection and service improvement.
- Develop a B2B process for communicating real time dispatch and billing data with our customers
- Automate driver assignment and notification to ensure adequate drivers’ hours of service, timely dispatch and reduce human error
- Implement driver reminder processes to further ensure on-time pickups and reduce unnecessary wait time for the crews.
Renzenberger has a comprehensive disaster recovery and redundancy plan to assure computer network reliability and overall performance. A redundant ‘Contingency Operations Center’ has been established for continued operations in the event of a catastrophic event at the main office.
Our industry-leading Service Level Agreements (SLAs) are backed up with stringent policies, personnel and the latest technology. In addition, a fully developed, documented and tested pandemic plan ensures zero interruption of service and dispatch in the event of a pandemic outbreak.
Our management experience, customer service professionals and systems expertise provide a proven formula for your dispatch and call center needs.