We believe the safety of our passengers is the most important aspect of our service. To that end, we have adopted “Safety First” as the guiding principal of Renzenberger.
As the industry leader in safety, our safety program has become industry best practices. We are devoted to doing everything reasonable to avoid all accidents, and limit the seriousness of any that occur.
Our focus on safety is demonstrated in accident ratios well below the industry standard.
Renzenberger has customizable solutions for your transportation needs. We focus on meeting each customer’s specific requirements and standards.
- Renzenberger maintains a 97% on time performance ratio for on demand, as needed service
- 24/7 State of the Art Dispatch Center
- Customized, fully-automated dispatch services, reporting, and invoicing based on customer initiatives
- Vehicle specifications based on customer requirements
- Our management team has extensive experience in the transportation industry
- The average length of service for our management team is 7+ years of service
- Our management team monitors our service goals with:
- Field audits
- Daily performance reports
- Accident review and analysis
- Integrated systems to monitor compliance
Renzenberger has a comprehensive disaster recovery and redundancy plan to assure computer network reliability and overall performance. Our industry-leading Service Level Agreements (SLAs) are backed up with stringent policies, personnel and the latest technology.
Technology – Innovative Solutions
We challenge ourselves daily to find better and more efficient ways to provide service to our customers through the use of technology. Renzenberger has in-house programmers to respond quickly to our customers’ needs.
Renzenberger was first in the industry to:
- Fully automate dispatch and billing systems
- Integrate GPS technology for data collection and service improvement
- Install onboard video recording for performance and safety monitoring
- Develop a B2B process for communicating real time dispatch and billing data with our customers
- Automate driver assignment and notification to ensure trips are dispatched timely and reduce human error
- Implement drive reminder processes to assist with on-time pickups and reduce unnecessary wait time for the crews
We continue to make substantial investments in technology and systems to improve safety, service and efficiency.